The primary purpose Ventura Homes Pty Ltd holds personal information about its customers is to provide ongoing building and related services through the use of its employees and contractors.
Ventura Home’s Pty Ltd employees, sales consultants and other contracted consultants are to ensure that the collection of any personal information (name, address, contact numbers, employment details etc) from customers is fair, lawful and not intrusive.
Employees, sales consultants and other contracted consultants must also take reasonable steps to ensure that the personal information they collect, use or disclose is accurate, complete and up-to-date.
If it is practicable, individuals are to be given the option of dealing with us anonymously.
If a customer raises concerns about what personal information Ventura Homes Pty Ltd hold, what purposes they hold it for and how they collect, use and disclose this information, they are to be directed to put their concerns in writing.
If it is necessary to collect sensitive information, obtain the customer’s consent. (Sensitive information is about an individual’s race/ethnic origin, political opinions, religious beliefs, sexual preferences and criminal record).
If a customer asks, they must be given access to (and the ability to correct) the personal information Ventura Homes Pty Ltd hold about them.
The use of or disclosing of information shall only be for the primary purpose it was collected, unless there is a closely related secondary purpose.
All reasonable steps must be taken to protect all personal information held from misuse, loss, unauthorised access, modification and disclosure.
Only in the circumstances of providing building and authorised related services may a customer’s private information e.g. phone numbers, private addresses and other contact details be given to any outside party. Similarily, the providing of customer’s information to members of the public and unrelated or unauthorised 3rd party vendors is prohibited.